Privacy Policy for Berkshire Trade Services AI Chatbot and AI Agent Communications

Effective Date: 07/03/2025

We reserve the right to update this policy from time to time. Any changes will be posted on this page.

Introduction

Welcome to the Berkshire Trade Services AI Chatbot and AI Agent communications system. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our AI-driven chatbot and automated messaging services on various social media platforms, including but not limited to:

• Facebook
• Nextdoor
• X.com
• Instagram

By using our chatbot or AI messaging services, you agree to the terms set out in this policy.

1. Information We Collect

Personal Information:

When you interact with our AI chatbot or AI agent, we may collect personal information you voluntarily provide, such as:

• Name
• Contact details (email address, phone number, etc.)
• Service inquiries
• Any other details necessary for customer support and service bookings

Usage Data:

We collect information about your interactions with our chatbot, including:

• The content of your messages
• Timestamps of interactions
• Engagement patterns and response times
• Device information (e.g., browser type, operating system)

2. How We Use Your Information

Service Provision:

We use the collected information to:

• Respond to inquiries and provide customer support
• Assist with service bookings
• Improve the efficiency and effectiveness of our AI chatbot and agent communications

Analytics & Improvements:

To enhance user experience, we analyze chatbot interactions and engagement data. This helps us:

• Identify common issues and improve response accuracy
• Optimize chatbot performance and functionality

Marketing & Notifications:

With your consent, we may use your contact details to:

• Provide service updates
• Send promotional offers and news about our services
• Follow up on inquiries

You can opt out of marketing communications at any time.

3. Sharing Your Information

We do not sell, trade, or transfer your personal information to outside parties, except in the following situations:

• Service Providers: We may share your information with third-party service providers who assist us in operating our chatbot and AI services. These parties must keep your information confidential and use it solely for the purposes specified.
• Legal Requirements: If required by law, we may disclose your information in response to legal requests.

4. Data Security

We implement measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Opt-Out: Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

6. Cookies & Tracking Technologies

Our chatbot may use cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to manage or disable cookies, though this may affect functionality.

7. Third-Party Links

Our chatbot may provide links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and where appropriate, notified to you via email or chatbot message. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Berkshire Trade Services (BerkshireTS Ltd)

196 Kentwood Road, Tilehurst, Reading, Berkshire, RG1 7EB

Email: info@berkshiretrade.services

Phone: 01184400441